Correspondence

In Kolekto's Correspondence module, a registered incoming document is routed to an employee or a department either "for action" or "for information", and routings for action can carry a note and a due date. The people and department members it is routed to are notified, and separate alerts are sent for documents whose reply deadline is approaching or has passed.

In Kolekto's Correspondence module, while verification is on (the default), each numbered letter's PDF carries a 12-character verification code and a verification address. The recipient enters the code on the public verification page to see the issuing organization, the number, the date and whether the letter is valid or cancelled; the subject is hidden for classified letters.

Each organization designs its own approval flows in Process Management: approval, task, notification and escalation steps are laid out per request type in the drag-and-drop designer, with no limit on the number of levels. Approvers are derived from the org chart: the reporting line, the department head, a title holder or a permission chain. If an approver is on leave, their delegate, their manager or a backup approver steps in; an overdue step is escalated by its SLA rule. Every step shows in the progress indicator and in the user activity log.

Tenant isolation is enforced in three layers: every query is scoped to the organization and that rule is verified by automated checks before releases; files live in a fully private bucket and are served only through short-lived signed links after an authorization check; file paths are separated per organization too. On top of that: role-based access, hashed session tokens and an audit trail for critical actions. Internal communication messages are stored encrypted on the server; the organization chooses whether conversations are auditable from the admin panel or private.

Access is role-based: only those with HR module permission see employee records, and every employee can access their own. Critical actions are written to the audit log, so who viewed and changed what is traceable.